Cosmic Frogs Vinyl Frequently Asked Questions

Everything you wanted to know about vinyl decals but were afraid to ask. Well these were asked at one time so I posted them here for your information.

Do You Charge Sales Tax?

My base of operation is in California so right now we do charge sales tax on all items that are to be shipped to California addresses.

For all items except vinyl decal products (clothing, mugs, phone cases…) Our printer does have facility in South Carolina. So those items would also get charged sales tax that are shipped to South Carolina.

Recent Supreme Court decision will allow all states to now collect internet sales tax. Until credible direction is given, by the states or on a federal level, the above two are the only instances that we are charging sales tax at this time. This can change at any time.

Do You Take Returns

Due to the nature of the items, all are custom created upon order and we do not keep an inventory, there are no returns or refunds. Now if we made a mistake we are happy to make the order correct and no additional cost to you of course.

Order Cancellations

I will generally accept order cancellations up till the time your decal is actually cut. Since Im typically sitting around staring at Facebook, this can be all of 15 mins.

How is my Order Shipped?

All orders are shipped USPS by default First Class which takes 2-8 days. If you wish faster shipping please choose Priority Shipping when checking out.

Decals under 14″ in length are sandwiched between corrugated cardboard and shipped in a weather resistant polly mailer.

Most decals over 14″ in length will be shipped rolled into a cardboard tube or priority mailer box.

How are Decals Sized?

All vinyl decals are ordered by the decals longest side. Photos shown on the product page are not meant to show size, rather to show what the decal looks like only.

What is the Color of the Background

Vinyl decals are (typically) single color computer cut vinyl decals, which means that the background is removed leaving only the image. They are applied with an application tape, Only the decal image pieces will remain on the surface. Vinyl decals are cut from the same vinyl material that is used for outdoor signs and vehicle graphics with outdoor durability of seven years.

The black areas of the decal photos will show what ever surface you apply your decal to.

Can I Apply My Decal to the Inside of a Window?

All vinyl decals are by default to be place on the outside of windows and other surfaces. If for some reason you wish to apply the decal to the inside of a window (visible to the outside) then you can request a reverse cut for your decal. This will allow you to apply the decal on the inside and have it visible the correct way from the outside.

Are There Any Other Colors Available?

All colors that I currently have in stock are shown in the drop down selection on each product page. You can view other colors made on the About Page Please contact me ahead of your order and I can see about ordering other colors. This can delay your order by a few days.

We also now have glitter vinyl which is available by request and on select water bottles

How Will I Know When My Order Is On Its Way?

When your order is complete and shipping label has been printed you will receive a confirmation email with a USPS tracking number. If you do not receive a confirmation email of shipping within 10 days of your order please contact me at info@cosmicfrogsvinyl.com

You can also log into your account to check order status, if shipped you can click track to see where its at.

I See You Have Glitter Vinyl, Can I Get That For A Window Decal?

Yes we now have glitter vinyl and you can see the colors on the About Page. They are shown on some of our water bottles and we will be adding them to select decals. On all others you can request a glitter color in the order comments. Please note that our glitter rolls are only available in 12″ widths so glitter decals can not have the shortest side longer than 11″